Shipping policy

Shipping Policy

We offer secure and reliable shipping across Belgium, France, and the EU.

Processing Time
Orders are processed within 1–2 business days.

Delivery Time
• Belgium: 3–7 business days
• France: 5–10 business days
• Other EU countries: 5–12 business days

Shipping Fees
• Standard Shipping: Free
• Express Shipping: May be available depending on product.

Order Tracking
Once your order is shipped, you will receive a tracking number by email.

Lost or Delayed Packages
If your package is delayed or lost, contact us at support@smartlivio.com and we will assist you.

Wrong Address
Customers are responsible for providing the correct delivery address. If the address is incorrect, please contact us within 24 hours.

Customs & Duties
EU orders usually have no customs fees. International orders may have additional charges depending on the destination country.